Services
Listening structures, coaching agents, and automation — built on research, designed for practice.
Our Offerings
01 / Core Service
For school sites, district teams, and organizational leadership
02 / Coaching Agents
For school leaders, instructional coaches, HR teams, and professional development coordinators
03 / Automation
For operations leaders and admin teams spending human hours on work a well-built system should handle
The Listening Gap
There is a difference between a survey and a listening structure. One checks a compliance box. The other changes how decisions get made.
Organizations studied. More mechanisms for employee voice correlated directly with higher retention. (Spencer, 1986)
An input mechanism and a listening system are not the same thing. One collects responses. The other creates a pathway from voice to decision — and closes the loop back to the person who spoke.
A well-intentioned listening event without structure reliably backfires. It raises expectations a response mechanism cannot meet — and erodes trust faster than not listening at all.
What changes when listening becomes structural
Voice reaches decisions
A formal pathway connects input to the people who can act on it — not a folder that never gets opened.
The loop closes back
Staff see what was decided, why it was decided, and what it means for them. That visibility is what builds trust.
Structure that sustains
Documented, replicable, and mapped to your org chart. It runs after the engagement ends.
01 / Listening System Design
Every engagement produces a documented, replicable structure — not a one-time workshop. Here is what that looks like in practice.
A full map of how information flows from staff to leadership — who captures it, when, through what channel, and how it reaches decision-makers.
Meeting cadences, structured listening formats, and facilitation guides tailored to each team or site — built to run without a consultant in the room.
A formal feedback mechanism that shows staff when their input was considered, what was decided, and why — closing the loop that most organizations leave open.
An audit of your current practices against the Seven Canons of Listening — with a gap analysis and a prioritized implementation roadmap.
A 12-month calendar, ownership matrix, and checkpoints so the system continues to run after the engagement ends — without needing external support.
Communication templates and rollout guidance so staff know the system exists, understand how to use it, and trust that it is real.
Investment
Every engagement is scoped to your org — size, complexity, and existing infrastructure all factor in. We scope before we price.
The operational difference between collecting input and actually listening.
| Without a listening structure | With a listening structure |
|---|---|
| Input collected and filed — rarely revisited | Routes to decision-makers with a documented response loop |
| Decisions made without a structured input process | Informed by formal listening at defined points in the cycle |
| Staff rarely know if their voice mattered | Close-the-loop mechanism shows workers what changed and why |
| Listening is compliance — a survey, once a year | Participation expected, trusted, and structurally supported |
| Depends on whoever championed it | Documented, replicable system that runs without outside support |
| Problems surface after they've already grown | Early-warning loops catch issues while still small |
02 / Coaching Agents
Built on the Claude API and grounded in research on adult learning and instructional leadership. Every agent is purpose-built for your organization’s specific coaching framework.
Built around your coaching model, supervision framework, and organizational values — not a generic assistant.
Pre-built coaching scenarios mapped to real leadership challenges — observation debriefs, difficult conversations, planning sessions.
Templates, reflection guides, and follow-up prompts tied to each scenario — work the user can take into the real world.
A hosted product your org controls — per-seat licensing, usage reporting, and a clear path to scale.
How It’s Built
We don’t start with a template. We start with your coaching framework, your supervision cycle, and the specific leadership gaps you’re trying to close. Every agent is built to reflect how your organization defines good coaching.
The agent is tuned to be Socratic — it asks before it tells, challenges before it validates, and never gives a leader an easy answer when a better question would push them further.
We audit your coaching model, supervision tools, and PD priorities to extract the parameters that matter.
System prompt, scenario library, and reproducibles are built and tested against real leadership dilemmas.
You get a hosted product, a usage dashboard, and a per-seat license you can expand as your org grows.
Investment
6-month minimum. Annual option: 10 months for 12. Custom agent build, deployment, and admin dashboard are included in all tiers — no separate setup fee.
Purpose-built agents change the access and consistency equation — without adding headcount.
| Without coaching agents | With coaching agents |
|---|---|
| Development tied to manager availability | Available on demand, any time, no scheduling friction |
| Quality varies by who coaches you | Research-grounded parameters, consistent every session |
| Episodic PD, often generic | Scenario-based coaching in the moment it's needed |
| More leaders requires more coaches | One agent, any number of seats, licensable per org |
| A platform you depend on someone else to run | A product your organization deploys and controls |
| Leaders get validation, not real challenge | Socratic agent pushes deeper every session |
Live Demos
These demos run on the same infrastructure as the coaching agents we build for clients. Same research base, same architecture — different parameters for each context.
Instructional Coaching
Built for K-12 teachers and instructional coaches. Supports deep coaching dialogue, next-day recovery planning, classroom resource generation, and observation prep across eleot 2.0, Danielson, and Cognia frameworks.
Leadership Coaching
Built for executives, directors, HR leaders, and nonprofit managers in any sector. Draws on Systems Thinking, Emotional Agility, the Seven Canons of Organizational Listening, and dialogical approaches to leadership.
Every BCG Coaching Agent is custom-built for your organization — your coaching model, your frameworks, your parameters. Talk to us about building yours.
03 / Automation
An operations team at a mid-size district was spending 12 hours a week manually matching invoices to purchase orders, entering data into their ERP, and following up on mismatches. Here is what we built.
The flow triggers the moment a PDF hits the inbox — no manual sorting, no folder moves, no “I’ll get to it”.
Vendor name, invoice number, line items, totals, and due date are extracted and structured — even from inconsistent layouts.
Extracted data is compared to open purchase orders. Clean matches route automatically. Mismatches flag for human review with a diff already prepared.
Every invoice — matched or flagged — is logged to a SharePoint tracker, routed to the right approver, and generates an automatic status notification to the vendor.
Stack used
Power Automate, SharePoint, M365 mailbox, Azure Document Intelligence, and ERP API connector — all tools the district already had.
Time to build
Seven weeks from discovery call to go-live. The first three invoices ran through the system before the formal handoff meeting.
What changed
A 12-hour weekly task became a 45-minute review of flagged exceptions. The team stopped doing data entry and started doing the work they were hired for.
Investment
Enterprise builds start at $40,000 — scoped separately. Maintenance retainer available at $750–$1,500/month.
Automation returns hours to the week by removing the work that should never have required a person.
| Manual workflows | With automation |
|---|---|
| Every task handled by hand, one at a time | Triggered, extracted, and logged automatically |
| Data only as accurate as the last person who entered it | Consistent from the source document, every time |
| Hours spent routing, tracking, chasing updates | Team freed for decisions and the work they were hired for |
| Errors caught late — or not at all | Mismatches flagged the moment they occur |
| Each platform updated separately | Connected once, kept in sync across all systems |
| Growing output means growing headcount | Better systems let the same team carry more |
Ready to start?
Most engagements start with a 30-minute conversation. No pitch, no deck — just a real look at what your organization needs and whether we’re the right fit.
Ready to modernize the work?
Tell us what's manual, what's stuck, or what's scaling faster than your team can support. We'll reply within 2 business days.